Frequently asked questions

Under the ‘roof’ of House of Statement, you will find a wide selection of jewelry and watches specifically made to express a certain meaning, message, mindset, personal style and much more. In short, they are called statement items, and there is nothing mainstream or generic about them. No more tiring browsing through endless lists of generic or even boring jewelry or watches, now you have everything in one place.

It is not mandatory to register. However, if you choose to we will retain your contact details, which will be retrieved when you login on your next visit. Please note that due to security reasons, we will not retain your card details.

Registering on House of Statement is easy. Simply go to My Account page and fill out the short form. You can also log in directly using your Facebook username and password.

Alternatively, you can register on the checkout page before placing an order by ticking the option “Create an account?” and automatically saving your details to your new account.

On My Account page, you can provide more details and modify them.

If you wish to delete your account, please contact us at info@houseofstatement.com and we will remove it.

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law or to fulfill an order contract with you. For more information, please see our Privacy Policy.

We use the McAfee Secure Sockets Layer (SSL) protocol site-wide. SSL encrypts sensitive information data and this means that we ensure safe and secure payment transactions and storing of your personal information.

You can read full terms and conditions here.

You can send us an email at info@houseofstatement.com or use the contact form here.

In order to shop with us, please follow the steps below:

1. As you browse through the store, click on the “Add to cart” button beneath the items that you wish to purchase. This will add them to your shopping cart, and a pop up will appear showing the overview of your shopping cart. From there, you can click on either “View cart” or “Checkout”.
2. If you want to view or your shopping cart or change it’s contents at any time, click on the cart icon and then select “View cart”.
3. To modify the quantity of an item, use the – and + signs (click “Update cart” to confirm this).
4. To remove an item from your shopping cart, click on the cross icon beneath the particular item. You may also change the quantity of items to “0” (zero) to remove the item from your shopping cart (click “Update cart” to confirm this).
5. If you have a discount coupon, enter the coupon code in the field “Coupon code”, then click “Apply coupon”.
6. To pay for the items in your shopping cart, click on “Proceed to checkout”. On the checkout page, you will be asked to provide details necessary to process your order and deliver the item(s) to you.

When browsing through the store, simply look at the cart icon in the upper-right corner of the screen to see the quantity of items you have in your shopping cart and the total amount of the cart.  Once you click on this icon, you can view all items added to your cart.

To conduct a search, please click on the search icon in the upper-right corner of your screen and type in your query.

Your wishlist contains all items you have added to your wishlist. You can find your wishlist here.

Please go to your shopping cart and enter your discount coupon code in the field provided. Click on “Apply coupon”. The discount will be applied automatically to all qualifying items. If you don’t provide your coupon code at this stage and go to checkout, don’t worry, you will be prompted to enter your coupon code once more.

Our ordering system will automatically send you an email confirming that your order was successfully submitted. Please make certain that the email address you provide is correct. Upon processing, we will send you an additional email message confirming your order.

We accept PayPal, as well as credit/debit cards such as Visa, Mastercard, American Express, and Discover for online orders, subject to proper authorization.

Yes! It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. In reality, you DO NOT need one and can check out as a guest. Without a PayPal account, all you need is your credit/debit card that is supported by PayPal, and you can pay exactly the same way as via any card payment gateway.

We strongly recommend using this method as this significantly helps processing orders in a shorter time.

For more details, click here to see how PayPal works for you.

Yes, we use a data encryption service that keeps your credit/debit card details safe. Payments are processed via PayPal and Stripe, two of the most secure payment systems in the world. Your credit/debit card data are never stored on our website. For more information on House of Statement website’s security, please read our Privacy Policy.

We start processing orders as soon as the payment is received, therefore, we do not cancel the orders or issue refunds once the payment is verified. However, if you contact us immediately after placing your order, we are able to cancel your order and issue a refund before starting to process it. Please contact us at info@houseofstatement.com and state your order number (you will find it in your order receipt). We will get back to you as soon as possible.

Please make sure you provide correct details before placing your order. We unfortunately cannot make any changes in orders that are completed and shipped out. If you spot an error, please contact us immediately after placing your order. It is impossible to make any changes once the order is completed and shipped out. Please contact us at info@houseofstatement.com and state your order number (you will find it in your order receipt). We will get back to you as soon as possible.

We ship to over 180 countries all over the world. If your country is not listed, we unfortunately cannot ship to your country.

Shipping costs depend on your country and total amount of your order. You will see exact amount on the checkout page when you provide your details.

We however have always kept the shipping costs down and offer premium shipping for a low price.

We ship directly from our vendor warehouses. Shipping time varies by location: it usually takes about 1 to 3 weeks to arrive in the United States, and about 2 to 4 weeks to arrive in other countries. Please note that processing of your order takes up to 3 days and is not included in the shipping time estimate.

For more information, please see our Shipping & Delivery policy.

We provide you with the option to track your package. If the tracking information states that your item has been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

For more information, please see our Shipping & Delivery policy.

It depends on several factors. We partner with many suppliers with their own warehouses all over the world, and if your order includes items from one supplier, you will receive a single package containing all items ordered. However, if your order includes items from different suppliers, items in the same order will be sent in separate packages and may arrive in different times.

To track your order, please use the tracking number given to you in the confirmation email and enter it here.

For more information, please see our Shipping & Delivery policy.

Your order may be subject to custom taxes and duties that are determined and collected by the customs office of your country. If unsure, please contact your local customs office and they will advise you.

For more information, please see our Shipping & Delivery policy.

Yes, it is possible if the delivery address is in the listed countries.

For missing and damaged items, please contact us at info@houseofstatement.com and quote your order number. You may request a refund or reshipment of such items.

For more information, please see our Returns & Refund policy.

We will refund or reship your order if items are damaged or wrong, or if you have not received them within the stated period. Please contact us at info@houseofstatement.com and quote your order number.

Please note: we cannot refund or accept returns if you did not read the product description and assumed the item to be made of other materials than described or having certain characteristics it cannot reasonably have. All such claims will be invalid and denied.

For more information, please see our Returns & Refund policy.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Please contact us at info@houseofstatement.com and quote your order number.

Please note: we cannot refund or accept returns if you did not read the product description and assumed the item to be made of other materials than described or having certain characteristics it cannot reasonably have. All such claims will be invalid and denied.

For more information, please see our Returns & Refund policy.